GENERAL TERMS AND CONDITIONS OF SALE (GTC)

  1. Subject These General Terms and Conditions of Sale (GTCS) govern the sale of custom products on the [store name] website, operated by [Full name], a sole proprietor. Any order implies unreserved acceptance of these GTCS. ---
  2. 2. Seller's Identity Name and surname: PLOYART Patrick Status: Sole proprietor Trade name: Ploy'Art Address: contact@ploy-art.com Email: contact@ploy-art.com SIRET: 91902210300023 --- 
  3. 3. Products The products offered are custom items, including: - Custom keychains - Custom metal posters Each product is manufactured according to the information provided by the customer (text, image, design). The visuals presented on the site are non-contractual (mockups). ---
  4. 4. Order The customer must verify the accuracy of the information provided (customization, address, etc.). Once the order is validated and paid: 👉 it is considered firm and final 👉 no modification or cancellation can be made ---
  5. 5. Prices Prices are indicated in euros (€), all taxes included (TTC), in accordance with the micro-enterprise regime (VAT not applicable, art. 293B of the CGI where applicable). Delivery costs are indicated before order validation. ---
  6. 6. Payment Payment is due immediately upon order. Accepted payment methods are: - Credit card - Payments offered by Shopify (Shop Pay, etc.) The order is confirmed only after payment validation. ---
  7. 7. Manufacturing and lead times As the products are customized: - A manufacturing lead time is required before shipment - This lead time is indicated on the website as an estimate Delays beyond the seller's control (logistics, transport) may occur. ---
  8. 8. Delivery Deliveries are made in France and the European Union. Delivery times are indicative. The seller cannot be held responsible for delays attributable to the carrier. The customer is responsible for checking their package upon receipt. ---
  9. 9. Right of withdrawal In accordance with Article L221-28 of the Consumer Code: 👉 Custom products are not eligible for the right of withdrawal. No cancellation or refund is possible after order validation. ---
  10. 10. Returns and refunds A refund or replacement may be granted only in the following cases: - Defective product - Product damaged upon receipt - Error attributable to the seller The customer must contact [your email] within 48 hours with proof (photos). No refund will be issued if the error originates from information provided by the customer. ---
  11. 11. Liability The seller cannot be held responsible for: - customization errors provided by the customer - inappropriate use of the product - delivery delays beyond their control ---
  12. 12. Personal data Personal data collected is necessary for order processing. It is processed in accordance with the GDPR. The customer has a right of access, modification, and deletion by contacting: [your email] ---
  13. 13. Intellectual property All elements of the site remain the exclusive property of the seller. Any reproduction is prohibited without authorization. ---
  14. 14. Applicable law and disputes These GTCS are governed by French law. In case of dispute, an amicable solution will be sought first. Failing this, French courts will have jurisdiction.