RIGHT OF WITHDRAWAL (SPECIAL CUSTOMIZED PRODUCTS)

Right of withdrawal In accordance with the provisions of Article L221-18 of the Consumer Code, the customer generally has a period of 14 days from receipt of their order to exercise their right of withdrawal, without having to state a reason for their decision. However, in accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts: 👉 for the supply of goods made to the consumer's specifications or clearly personalized. Consequently, the products offered on the site, being personalized products (personalized key rings, personalized metal posters), cannot be subject to a right of withdrawal. No cancellation, modification or refund can be accepted once the order has been validated by the customer. ---

Exceptions However, a refund or exchange may be offered in the following cases: - Product received damaged - Manufacturing defect - Error attributable to the seller In this case, the customer must contact customer service at the following address: [your email], within 48 hours of receiving the product, providing evidence (photos). ---

 Refund conditions After validation of the dispute, a refund or replacement of the product will be offered at no additional cost to the customer. No refund will be granted if the error originates from information provided by the customer (text, image, personalization).